Kundenzufriedenheit - UV Gele made in germany

Dear customers,

Your opinion is important to us! As part of our quality assurance process, we would like to invite you to take part in our opinion survey.

Our questionnaire aims to record your satisfaction with various aspects of our company. Your opinion on the quality of our products, our service and the shipping process is invaluable. Your answers are completely anonymous, so you can share your thoughts honestly and openly.

This survey is for internal purposes only. Your participation in this survey is of course voluntary and no obligation is expected on your part.

Your feedback helps us to continuously improve our services and ensure that we meet your expectations in the best possible way. We thank you in advance for your time and your honest answers.

Estimated processing time: 5 minutes.

Thank you for your support!

How would you rate the quality of the products we offer?

1) Very high quality, I am completely satisfied. 2) High quality, meets my expectations. 3) Quality is good, but there is still room for improvement. 4) Average quality, could be improved. 5) Quality is rather inadequate. 6) Very poor quality, I am not satisfied at all.

How satisfied are you with the adherence to the agreed delivery and completion dates?

1) Appointments were always kept reliably, very satisfied. 2) Mostly on time, no complaints. 3) Deadlines were mostly met, but there were minor delays. 4) Deadlines were sometimes not met, could be improved. 5) Frequent delays, not satisfactory. 6) Appointments were often or always missed, absolutely dissatisfied.

How would you rate the quality of advice on our products?

1) Very competent and comprehensive advice, I feel very well informed. 2) Good advice, my questions were answered satisfactorily. 3) Advice was fine, there are minor points for improvement. 4) The consultation was rather superficial, could be much more detailed. 5) Quality of advice left a lot to be desired, dissatisfied. 6) Advice was inadequate or non-existent, very dissatisfied.

How quickly do you usually receive answers to your inquiries?

1) Very fast, I always receive a prompt reply. 2) Fast, the response times are completely satisfactory. 3) Mostly prompt, but there have been minor delays. 4) The response times are a bit slow, this could be improved. 5) Response times are often too long. 6) Very slow or no response at all to my inquiries, completely dissatisfied.

How satisfied are you with the service provided by our company in general?

1) Excellent service, I am completely satisfied. 2) Very good service, I have no complaints. 3) Good service, but there are minor points for improvement. 4) The service is mediocre, not always satisfactory. 5) The service often leaves a lot to be desired, dissatisfied. 6) Very poor service, I am absolutely dissatisfied.

How do you rate the handling of complaints in our company?

1) Complaints are always dealt with quickly and to my complete satisfaction. 2) Complaints are dealt with promptly and satisfactorily. 3) The processing of complaints is okay, but could be improved. 4) Complaints are processed slowly, which is unsatisfactory. 5) The processing of complaints is inadequate and often insufficient. 6) Complaints are not processed at all or very poorly, absolutely dissatisfied.